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Allstate Auto Insurance Introduces Claims Satisfaction Promise


Allstate Auto Insurance Introduces Claims Satisfaction Promise
The Good Hands People Introduce Claims Satisfaction

Allstate Auto Insurance Company shows their commitment to complete customer satisfaction with their program to pay customers who receive Poor Claims Service.  Allstate Auto Insurance Policyholders whom feel their claims needs were e not met are now eligible for a credit refund on their Allstate Auto Insurance Policy.  Allstate will reimburse any Auto Insurance Customer the equivalent of one monthly coverage payment for the car in question if they feel a claim was not properly adjusted.  Allstate is using the Customer Satisfaction Promise as a way to show the competence in its Claims Department Offices nationwide.  Management also feels this shows their customers the way they conduct insurance business.  Allstate Auto Insurance introduced the Claims Satisfaction Promise Programs with the refund guarantee in four different states in 2011. The success of the program  has the car insurance carrier expanding to 36 states in 2012.

Allstate Auto Insurance Introduces Claims Satisfaction Program

The program will be expanded to the balance of the United States next year. Allstate  Auto Insurance Agents say that the program will allow their car insurance customers take advantage of the full month payment credit after completing and providing  a hard-copy of the claim complaint. It must outline the issue and be submitted within six months of the accident. Qualifications require the Claims Satisfaction Guarantee be offered in the state of residence at the time incident occurred. Allstate Car Insurance wants to assure all their auto insurance client’s top-level customer satisfaction – not just in the claims department.  If the carrier fails to provide an acceptable level of claims satisfaction, the compensation promise is one way to motivate that type of quality customer care in all sectors of the organization.  Although we don’t represent Allstate Insurance Company, we represent an insurance company which is owned